Legal

Complaints procedure

This is a working draft, not solicitor-reviewed legal text. Please have this checked before launch.

If you're unhappy with our service, please tell us — email info@kickbacktax.com with details of your complaint. We aim to acknowledge all complaints within 3 working days, and to provide a full response within 8 weeks.

If your complaint relates to a specialist finance partner we introduced you to, we'll help direct your complaint to them, since they are responsible for their own advice and products.

If you remain unhappy with how we've handled a complaint about Kickback's own services, you may be entitled to refer it to the Financial Ombudsman Service.